Warranty
The limited warranty on outdoor furniture, in plain terms
Keep the product details close
Weather care keeps the warranty in play.
Patio chairs, tables and stools are covered for six months if a flaw in material or build shows up. Hose them down, tip them to dry, then tarp them or pull them inside at season's end, because outdoor pieces left uncared for fall outside the coverage.
Warranty coverage follows the applicable product terms, rather than the appearance of a collection or an inspiration image. Read the information below and contact the team with the order reference when you need help with a specific item.
Contact the teamFrom the furniture collection
Our warranty covers what was wrong when it arrived. Weather working on a piece nobody looked after is another story.
What it covers
Defects in materials or workmanship that were already there on delivery day. The warranty is limited. It belongs to the original purchaser, and it assumes normal commercial use: guests, service, the nightly breakdown, the morning setup.
How long
- Patio chairs, tables and stools: 6 months
- Solid wood tops: 6 months
- Table bases: 1 year
Each product page states its period wherever it is clear, so read the page for the piece you bought. When the listing and this summary seem to point two ways, ask us before the patio opens, not after.
What it leaves out
Some damage is never a warranty matter. Misuse and alteration are out. So are wrong cleaning agents, unfinished products, and components bought separately. Solid wood swells and shrinks as the air changes, and that natural movement is excluded too. Indoor furniture used outdoors is excluded, and so is outdoor furniture left uncared for. Normal wear is excluded as well.
Outside, that list reads like a closing checklist. A chair that sat wet under a cover all winter, a steel frame scrubbed with a harsh cleaner, a top someone cut down to fit a planter box: none of those are defects.
Freight damage runs on a separate track. A table that arrives cracked goes on the bill of lading and becomes a carrier claim, which the delivery page explains step by step.
What we do about a valid claim
Repair, replace, or credit the purchase price. We choose which, once the photos and the order reference are in front of us.
Tell us fast
You have three days from receipt to give notice. Open the cartons early, set a few pieces up, and look closely before the patio opens. A wobble you find on day two is easy to raise. The same wobble in week six is much harder.
How to file
Send the claim to sales@outdoorrestaurantfurniture.com, subject CLAIM followed by your project. Put in:
- your order reference
- what is wrong, in a sentence or two
- three kinds of photo: the full piece, a close shot of the defect, every label
Clear photos settle most claims in one round. Shoot in daylight, with the label readable.
Care keeps you covered
Outside, the line between a defect and neglect runs through your closing routine. Rinse after the dust and the rain, let seats drain, close umbrellas, cover or store pieces at season's end, and use only mild cleaners. The materials page has the routine by material. If you are still choosing, check the listing in patio chairs or patio tables for the stated period, and keep your outdoor plan and order confirmation together, since the claim starts with the order reference. A few photos of the pieces as they came off the pallet help too; months later, they answer the first questions.