Contact
Write to us about your sidewalk, roof or courtyard
Start a useful conversation
Tell us where the tables go out.
Sidewalk, rooftop or courtyard, say which one and how much sun and wind it gets. Add the product links you are looking at so we answer about the exact pieces.
For an existing order, include the order reference so the conversation stays attached to the right request. Avoid sending payment card information in a message; payment details are handled during the order review.
Talk to a specialistFrom the furniture collection
Email is the one way in: sales@outdoorrestaurantfurniture.com. There is no phone number to dial. Someone works the inbox each weekday, starting at 8 AM Central and stopping at 6 PM. Mail sent at night or over a weekend waits its turn and gets answered the next business day, oldest first. Every message and every order gets a reply within one business day.
Put one word first in the subject
Three words sort the inbox:
- ORDER: specs, prices, or a change to an order you already placed
- FREIGHT: what delivery costs, liftgate and the other add-on services, scheduling, more than one address, Canada
- CLAIM: damage from the truck, cartons that never showed, a defect
Follow it with the project name. A subject like ORDER Corner patio or CLAIM Rooftop bar reaches the right desk on the first read.
What helps us answer in one round
Tell us about the space before the products. Where is it, a sidewalk strip, a roof, a courtyard or a terrace? Roughly how big, and how many seats are you after? Is the delivery address a business or a home?
Then add product links or the name of your outdoor plan, and anything the truck and crew will meet on arrival: a dock, a narrow alley, a freight elevator, stairs.
Pictures beat paragraphs. Shoot the strip from across the street, or sketch the roof with the dimensions penciled in, and attach it. We read a phone photo faster than three paragraphs of description.
Rooftops deserve a word up front. No driver hauls pallets on a staircase, so say how the furniture will travel from the street to the roof.
Already ordered
Quote the order reference. For damage, attach photos of the cartons and of the piece. Short counts and defects: write to us about them within three days of receiving the freight, and concealed freight damage within 24 hours.
Want to change something on a confirmed order? Ask by email as well. A change only counts once we agree to it in writing.
Quicker out loud
Some questions go faster in a call: chair colors split across two patios, umbrellas for a long row of tables, a delivery spread over two addresses. Request a callback on the specialist page and pick a window.
Read before you write
How freight, liftgate and receiving work is on the delivery page. Return rules are on returns. Finish swatches and top material samples cost nothing from the samples page. And many quick answers sit in the FAQ.