How an outdoor furniture order works, start to finish

Picture twelve tables on a sidewalk strip. Here is how that list turns into pallets at your curb.

Find the pieces

Start in the outdoor catalog or go straight to a type: patio chairs, patio tables, umbrellas. Each listing shows what its record carries: dimensions, materials, the options on offer and, where it applies, a note that the piece belongs on a covered patio only. Read that line twice if your seats sit under open sky.

Furnishing a roof? Look at stackable chairs and the heavier bases first. Wind finds a rooftop long before it finds the street.

Set the options

Choose the frame color, the seat, the top size or shape, whatever that listing gives you. One configuration is one line. Want eight chairs in one frame color and eight in another? That is two lines, and the confirmation shows both.

Read the price

The figure on the page is the price of the version you just built. Freight is not in it. Freight gets quoted for each delivery address after review.

Price two or three versions before you settle. A different frame color or a larger top can move the number, and you watch it move as you click.

Save it to an outdoor plan

Not ready to order yet? Press Save to outdoor plan. Keep one plan per space, sidewalk in one, roof in another, and copy a plan when a second location needs the same setup. We store each plan on our server. What opens it again is a secure cookie in that same browser: 400 days at most, 30 plans at most, and no account. Download the project sheet for whoever signs off. A cleared cookie or a different browser means the plans are gone, so keep the sheet.

Basket, notes, send

Push a plan, or a few single pieces, into the basket. Some details belong in the order now, or they cost a round of emails later:

• a PO number, written in the order notes
• tax-exempt or resale status, stated in the notes as you send the order
• extra freight services booked now: liftgate, inside delivery, restricted-site access, a residential drop
• your own carrier account, if you would rather ship on it

Eight pieces is the minimum, tables and chairs together.

A person reads it

Submitting charges nothing. Someone on our side opens the order, reads each line against its listing and works out freight to every address. If a line looks off, a color that does not match its twins or a table with no chairs beside it, we ask before we confirm.

Confirmation, freight and payment

Our email lays out three things: the order as we will ship it, freight for each address, and payment instructions. Once review and freight are settled, an invoice arrives. Pay with Visa, Mastercard or American Express, or by wire, check or money order. Stock orders are paid in full before shipping. On a custom order you put down 40% as a deposit and clear the remainder before delivery.

Production and the truck

Standard items are out the door in 14 to 21 business days. On custom work, allow up to about 8 weeks: a fabric missing from the option list, a special-order finish or stain, a size past the standard range. Once confirmed, custom is locked, with no cancelling and no returns. Transit time is added after that and is an estimate. Big orders sometimes split across trucks; treat every truck like the first one.

Want to change quantities, options or the delivery after confirmation? We have to agree in writing, and the change can bring freight or restocking costs with it. Custom lines already in production stay as they are.

Unload and check

Have your crew on the curb no more than about 30 minutes after the truck pulls up. Count pallets, hold them up to the bill of lading, scan for crushed corners, and mark every problem on that sheet before signing. The full routine is on the delivery page.

Next season, same chairs

Finish and color lists change over time. Before a reorder or an addition to a patio you already furnished, ask for a fresh swatch from samples and confirm the color first. If something comes back, the returns page has the terms.